German Speaking Service Desk Analyst Level 1

Location: Budapest

Country: Hungary

Salary: Competitive

Start Date:

Description:

As a Service Desk Analyst you will thrive in:

• Troubleshooting IT-related issues and handling customer requests.
• Providing remote support through channels such as phone, email, and chat.
• Supporting international customers using your language skills.

What you will bring:

• High school diploma required; university degree is a plus.
• German at business proficiency level (working/support language).
• English at communication level (for interviews, training, and internal communication).

Your main advantages:

• Experience in Service Desk, Help Desk, or Customer Support environments.
• Strong customer-focused mindset with problem-solving abilities.
• Knowledge of Windows, Office 365, and network troubleshooting.

Some of the benefits you will enjoy:

• A stable international working environment with long-term career opportunities.
• Comprehensive private healthcare package and additional employee benefits.
• Extensive training and self-development opportunities for both personal and professional growth.
• Multiple career paths, both vertical and horizontal, for employees looking to grow into new areas or positions.
• A diverse and supportive workplace atmosphere with modern office facilities and relaxation areas.
• Company events, hobby clubs, and sporting initiatives to support work-life balance.
• Attractive compensation package.

About your contract:

• Full-time, indefinite contract.
• Working hours: 40 hours per week in various shifts.
• Legal requirement: You must currently be eligible to work in Hungary.