Job Overview:
We are seeking enthusiastic and customer-focused individuals who speak Dutch, Polish, Slovak, Norwegian, Italian, Finnish, Danish, or Czech to join our customer service team. As a representative, you will assist customers across a variety of industries with inquiries related to account management, technical support, and general service issues. This role offers an excellent opportunity to develop skills in a dynamic, multicultural environment.
Responsibilities:
Respond to customer inquiries via phone, chat, or email, delivering prompt and professional assistance.
Handle account and billing issues, including refunds, updates, and invoice requests.
Provide support for technical or service-related queries, ensuring accurate solutions and exceptional service.
Collaborate with team members and escalate issues when necessary to ensure effective problem resolution.
Key Scenarios You May Handle:
Assisting customers with subscription or service activation and usage.
Troubleshooting common service or software issues.
Guiding users through general account and billing processes.
Key Details:
Location: Multiple locations across Greece.
Schedule: Monday to Friday, 10:00 - 19:00.
Salary: Competitive base salary with additional bonuses.
Monthly Performance Bonus: up to 10%.
Training Completion Bonus: €100.
6-Month Tenure Bonus: €300.
Accommodation Bonus: €150 per month for 12 months.
Relocation Support: Comprehensive package including flight tickets, airport pickup, initial paid hotel stay, and assistance in finding private accommodation.
Visa Support: This opportunity is for EU Citizens only.
Training: Paid training provided to equip you with the skills and knowledge required for the role.
Requirements:
Language Proficiency: C2 level in one of the following languages: Dutch, Polish, Slovak, Norwegian, Italian, Finnish, Danish, or Czech. English proficiency at B2 level is also required for training and internal communication.
Technical Skills:
General understanding of operating systems and common software applications.
Typing speed of 25+ wpm with 85% accuracy.
Soft Skills:
Strong communication skills, both written and verbal.
Customer-focused mindset with a passion for helping others.
Ability to adapt to a fast-paced, multicultural work environment.
Experience: Prior experience in customer service is a plus but not mandatory.
Additional Information:
Assessment: Secondary assessment on Harver (language and skills test).
KPIs: Key Performance Indicators include CSAT (Customer Satisfaction), IR (Issue Resolution), and QA (Quality Assurance) scores.
Commitment: Minimum 1-year commitment required.
Engagement: Participation in Customer Service Week and Month activities encouraged.
Why Join Us?
This role offers a chance to work in a vibrant, international setting with opportunities for personal and professional growth. Whether you’re assisting with technical issues or providing exceptional service experiences, you’ll be making a meaningful impact every day.
