Customer Service Advisor (Swedish) VISA + Relocation Package

Location: Riga

Salary: €1.400 / €1.800

Start Date:

Description:

Educational / Professional Qualification

• Proficiency in Swedish (near-native or native, CEFR level C1) and strong English skills (B1+ or better) for understanding documentation and accurately logging information in client systems.
• Previous experience in an outsourced customer service environment is advantageous.

Work Experience / Responsibilities

• Handle customer queries via phone and provide resolutions to end users.
• Record case resolutions in the contact center tool based on client communication through phone, email, chat, etc.
• Ensure cases are resolved within the case life cycle according to individual balanced scorecard metrics.
• Escalate priority issues to the immediate lead as per client specifications.
• Work independently and collaboratively within a team.
• Communicate effectively with internal and external contacts.
• Deliver exemplary customer satisfaction.
• Meet quality standards on all handled contacts.
• Complete hours of staffed time on all scheduled days.
• Maintain project targets for response time, handle time, and resolution rate in alignment with Project KRAs.
• Perform additional ad hoc tasks to enhance client service or improve KPIs.
• Attend required training sessions.

Preferred Competencies

• Advanced computer skills with the ability to multi-task across various systems and applications.
• Optimistic, friendly, positive, and self-motivated personality.
• Ability to work effectively in a team.
• Service-oriented with a strong focus on problem-solving.
• Willingness to work shift hours or part-time (as legally permissible), with the ability to adapt quickly to changing priorities.
• For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of at least 50 words per minute.
• No adverse findings in a background check conducted by the supplier, including no criminal record, no default payments to clients, and no unfavorable credit data.
• Minimum age of 18 years old.

Benefits

• Visa and work permit sponsorship.
• Relocation package.
• Arrival bonus.

 

 

 

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Your English language skills are at least on B1 level (required) *YesNo

Willingness to relocate within Europe *

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